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23-12-2016, 12:36 AM

Nasyr Wrote: Yeah usually they have an area related service status checker. We have one on our own website.


To answer the first part I would say yes do that.
The second part if it's saying your services are fine then it's probably an individual issue and you'll need a tech.
Probably be a visit about the 29th of December at this rate.

Ugh. That's a pain in the ass.

23-12-2016, 12:40 AM

Nath Wrote: Ugh. That's a pain in the ass.

Might want to call them tonight. I wouldn't leave it any later. If you were a Virgin customer I could have checked your connection and booked you a tech lol.

23-12-2016, 12:42 AM

Nasyr Wrote: Might want to call them tonight. I wouldn't leave it any later. If you were a Virgin customer I could have checked your connection and booked you a tech lol.

Oh really? Even though I'm in the south? I'm assuming their support is closed.

23-12-2016, 12:45 AM

Nath Wrote: Oh really? Even though I'm in the south? I'm assuming their support is closed.

Just realised it's after 10PM probably not. There is a page to check your own service status by logging in - link.

23-12-2016, 12:48 AM

Nasyr Wrote: Just realised it's after 10PM probably not. There is a page to check your own service status by logging in - link.

Can't remember our account password rn, so I'll have to check tomorrow morning since parents are asleep.

23-12-2016, 12:50 AM

Nath Wrote: Can't remember our account password rn, so I'll have to check tomorrow morning since parents are asleep.

Fair play dude that will run a full check to your house and report and issues and advise further on how to proceed.

23-12-2016, 01:01 AM

Nasyr Wrote: Fair play dude that will run a full check to your house and report and issues and advise further on how to proceed.

No doubt we have to fork out more money for an engineer.

23-12-2016, 12:27 AM

Nath Wrote: Yeah. So I've only been posting on this due to getting notifications. Luckily v3 was released, otherwise I wouldn't be able to use nulled at all due to the lack of mobile support on the original theme.

Yeah that is good after all

23-12-2016, 01:07 AM

Nath Wrote: No doubt we have to fork out more money for an engineer.

If you need to pay for an engineer visit that is just crazy considering that you'll have had issues. Check their SLA in case they try pull that. If they cannot get you an engineer within SLA they have to go further.

23-12-2016, 01:21 AM

Nasyr Wrote: If you need to pay for an engineer visit that is just crazy considering that you'll have had issues. Check their SLA in case they try pull that. If they cannot get you an engineer within SLA they have to go further.

Yeah it seems this ISP isn't very nice to their customers