I think it's both. The game is actually really toxic. 90% of the time you'll find at least someone being toxic or misusing pings such as the "??????" ping. But, there's also people who play the game for quite a bit and discourage people not to get into it because it's a love and hate relationship kind of game. You enjoy it when you win but losing and having to deal with toxic fucks who also are bad makes it tilting.