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22-12-2016, 11:00 PM

Nath Wrote: I hope so too. Just hoping it's back tomorrow, if not dad is phoning. Hoping be expresses his anger so they can either send an engineer or knock money off our bill as it's costing me money for my phone bill.

I can answer this for you straight up man. If it's a network fault (outage) an engineer will be on site. So a tech visit to your house would be no use. As for a credit to your account. You'd only be credited back for your loss of service for the broadband. If it costs you more money for your phone they won't credit that. You could push for an additional credit though. All ISP's follow the same rules and regulations.