Whats your best call center or IT story?

When I was working for an MSP an elderly gentlemen calls in and says hes been trying to find a specific key on his keyboard.

I ask him what key hes looking for since some laptops have function keys it sounded like a normal request at first.

He tells me he has been searching for over an hour for the "anykey".

I try not to laugh and tell him its not a specific key on the keyboard and that any key would work.

He gets aggravated and again tells me hes been looking for the anykey for over an hour and it doesn't exist.

I agree with him and tell him to push... any... key... on the keyboard spacing out any and key.

We go around and around no matter how I try to explain it he just doesn't get it so I tell him to just push the spacebar.

He says "ahh the key with no label no wonder I couldn't find it" and hangs up.

I sat there in shock wondering if I was on the end of a joke but the guy was so old I think it really happened.