Hello, I had that issue recently. I pretty sure it was the following discussion that lead me to success. Things described in here can look different in your template. If you have a little bit of a brain you should be able to get what I mean. If you still need help Im happy to help you :D
I think this is it. If you still need help Im glad to fix it for you. For free of course. Just send me a DM so I can do it. I couldeither do itby getting admin access for like 10 minutes on your forum or by you doing screensharing with me.