XenForo Modifications

Brivium - Support Ticket System 1.9.0 [Xenforo]

Submitted by Ramy, , Thread ID: 23015

Thread Closed
Ramy
King Kong ain't got shit on me
Prime
Level:
0
Reputation:
3
Posts:
114
Likes:
6
Credits:
24
10-09-2016, 07:44 PM
This post was last modified: 10-09-2016, 07:45 PM by Ramy
#1
[Image: d434affe2410447d9b76aabef2880bec.png]

You want to find a solution to figure out and take care all of your client problems? So you are right place. We offer you here the best plan for your own problem.

This add-on provides you with an advanced ticket system that allows you to manage your clients issues, including in Featuring threaded discussions, Completing with staff groups, Ticket flagging, Varying priority levels, Predefined replies, Escalated rules and much more... Administrators are assigned in a departmental basis, so they have to access only the area they are meant to be dealing with.

FEATURES:
* Client Interface:
- Users can submit new tickets.
- Ability to add attachments on ticket or ticket reply.
- Ability to set priority on ticket creation.
- Ability to assign tickets to specific staff department.
- Support Redactor editor when submits a reply ticket.
- Email notifications of staff replies or ticket status changing.
- Users who create ticket(s) will be able to edit/close their ticket(s).
- Users who create many tickets will be able to manage their own tickets in an organized environment.
- The ability to allow guests submit tickets (An email will send to guest that included link to ticket and password to open ticket).

* Department Interface:
- Support staffs have access to the department panel which display all tickets, active tickets, awaiting reply ticket.
- Alert & email notifications of new tickets and replies.
- Ability to re-assign tickets to another department.
- Ability to use predefined replies.
- Ability to edit/close/delete users' tickets.
- Ability to change ticket status.
- Ability to open a ticket for specific user.
- Support Redactor editor when submits a reply ticket.

* Administrator Interface:
- Manage option of support ticket system.
- Manage permission of support ticket system for certain user groups.
- Manage staff departments and staffs.
- Manage ticket statuses.
- Manage predefined reply categories and predefined replies.
- Manage automated escalations.
- View support ticket overview statistics.
- Inherit almost options from XenForo attachments, spam management.

* Options is where you change the vast majority of your support ticket system general setting.
- Include full message text support ticket in notification emails.
- Predefined reply snippet maximum length.
- Number of days to put a support ticket to be closed when no new reply or change.
- Number characters for ticket ID (random render).
- Number characters in the guest's ticket password (random render).

* Permissionsare set of privileges that we provided to allow you grant permission for your customer and staff departments.
- Can use support ticket system.
- Can open support ticket.
- Can upload attachments to support the ticket.
- Can edit ticket message by the owner.
- Can edit support ticket by anyone.
- Can edit ticket message by anyone.
- Can view support ticket by anyone.
- Can delete support ticket.
- Can edit support ticket status.
- Can re-assign support ticket department.
- Can open support ticket for anyone.
- Can use predefined reply.

* Ticket Statusesallow you to better organize your workflow & the setup area allows you to customize the default statuses as well as creating your own. The ticket system has 4 core statuses. These are Open, Answered, Customer-Reply, Awaiting Client Response & Closed. As the core system statuses, this means that tickets are set for them automatically by the system when various events occur. You can add additional statuses that you want and these will then appear in the admin ticket interface as options for you to assign tickets to when viewing or replying to them. The options you select allow you to determine how they are handled by the system.
- Status Color - A hexadecimal representation of the color to display that status in.
- Include in Active Tickets - Ticking this box includes the status in the tickets considered as open (or more precisely, not closed).
- Include in Awaiting Reply - Ticking this box includes the status in the tickets considered as awaiting a reply by staff.

* Departmentsare the categories of tickets and are user groups that inherit almost attributes & permission from XenForo's user group. Different staffs can be assigned to different departments so you can have the different areas handled by different customer if required. Example Sales departments, Support departments, Billing departments etc...

* Predefined Ticket Repliesare useful if you get asked the same questions repeatedly via support tickets. With a predefined reply, this can be loaded into the reply form when replying to an user ticket and modified as required to answer the user's question.

* Automated Escalationsare powerful if you want to change the status, department and priority of a ticket or add a reply to the ticket automatically after a set time.

* Custom Fieldsallow you to collect additional information from your clients and allows you to setup an unlimited number of customer fields which apply to clients and/or support departments.

INSTALLATION:
Please follow the installation instructions as noted in README.txt

NOTES:
Predefined replies feature only supported on XenForo's default editor (Redactor)

Screenshots:
[Image: 10619-b0d4c9bce8e1e612fb20f8699434970b.jpg][Image: 10620-f96d160e4f3e27ff298f723a03721734.jpg][Image: 10621-9c7b0ef775b6dc3915dd84ba5e536a88.jpg][Image: 10622-c7ae0c16b07bc6452374f1060339cbb4.jpg][Image: 10624-d2c29fb55afe0601f3cbcc0d6915f82d.jpg]



Content locked
This content has been locked. Please login or register in order to unlock it.



Enjoy Smile
The link in this hidden content has been reported as down 0 times this month.
1 times in total
[Image: dishonored_sig_for_contest_by_ryeva-d5ho0rn.png]

RE: Brivium - Support Ticket System 1.9.0 [Xenforo]

kawithomas
Newbie
Level:
0
Reputation:
0
Posts:
15
Likes:
0
Credits:
17
17-12-2016, 05:15 PM
#2
Thanks for the leak my friend!

RE: Brivium - Support Ticket System 1.9.0 [Xenforo]

BossPlayer
Banned
Level:
0
Reputation:
0
Posts:
9
Likes:
1
Credits:
0
17-12-2016, 06:52 PM
#3
Excellent null release. Many thanks. i will put this addon to good use.

RE: Brivium - Support Ticket System 1.9.0 [Xenforo]

SyonixRaz
Member
Level:
0
Reputation:
-1
Posts:
197
Likes:
64
Credits:
11
14-04-2018, 10:25 AM
#4
10-09-2016, 07:44 PM
Ramy Wrote:
[Image: d434affe2410447d9b76aabef2880bec.png]

You want to find a solution to figure out and take care all of your client problems? So you are right place. We offer you here the best plan for your own problem.

This add-on provides you with an advanced ticket system that allows you to manage your clients issues, including in Featuring threaded discussions, Completing with staff groups, Ticket flagging, Varying priority levels, Predefined replies, Escalated rules and much more... Administrators are assigned in a departmental basis, so they have to access only the area they are meant to be dealing with.

FEATURES:
* Client Interface:
- Users can submit new tickets.
- Ability to add attachments on ticket or ticket reply.
- Ability to set priority on ticket creation.
- Ability to assign tickets to specific staff department.
- Support Redactor editor when submits a reply ticket.
- Email notifications of staff replies or ticket status changing.
- Users who create ticket(s) will be able to edit/close their ticket(s).
- Users who create many tickets will be able to manage their own tickets in an organized environment.
- The ability to allow guests submit tickets (An email will send to guest that included link to ticket and password to open ticket).

* Department Interface:
- Support staffs have access to the department panel which display all tickets, active tickets, awaiting reply ticket.
- Alert & email notifications of new tickets and replies.
- Ability to re-assign tickets to another department.
- Ability to use predefined replies.
- Ability to edit/close/delete users' tickets.
- Ability to change ticket status.
- Ability to open a ticket for specific user.
- Support Redactor editor when submits a reply ticket.

* Administrator Interface:
- Manage option of support ticket system.
- Manage permission of support ticket system for certain user groups.
- Manage staff departments and staffs.
- Manage ticket statuses.
- Manage predefined reply categories and predefined replies.
- Manage automated escalations.
- View support ticket overview statistics.
- Inherit almost options from XenForo attachments, spam management.

* Options is where you change the vast majority of your support ticket system general setting.
- Include full message text support ticket in notification emails.
- Predefined reply snippet maximum length.
- Number of days to put a support ticket to be closed when no new reply or change.
- Number characters for ticket ID (random render).
- Number characters in the guest's ticket password (random render).

* Permissionsare set of privileges that we provided to allow you grant permission for your customer and staff departments.
- Can use support ticket system.
- Can open support ticket.
- Can upload attachments to support the ticket.
- Can edit ticket message by the owner.
- Can edit support ticket by anyone.
- Can edit ticket message by anyone.
- Can view support ticket by anyone.
- Can delete support ticket.
- Can edit support ticket status.
- Can re-assign support ticket department.
- Can open support ticket for anyone.
- Can use predefined reply.

* Ticket Statusesallow you to better organize your workflow & the setup area allows you to customize the default statuses as well as creating your own. The ticket system has 4 core statuses. These are Open, Answered, Customer-Reply, Awaiting Client Response & Closed. As the core system statuses, this means that tickets are set for them automatically by the system when various events occur. You can add additional statuses that you want and these will then appear in the admin ticket interface as options for you to assign tickets to when viewing or replying to them. The options you select allow you to determine how they are handled by the system.
- Status Color - A hexadecimal representation of the color to display that status in.
- Include in Active Tickets - Ticking this box includes the status in the tickets considered as open (or more precisely, not closed).
- Include in Awaiting Reply - Ticking this box includes the status in the tickets considered as awaiting a reply by staff.

* Departmentsare the categories of tickets and are user groups that inherit almost attributes & permission from XenForo's user group. Different staffs can be assigned to different departments so you can have the different areas handled by different customer if required. Example Sales departments, Support departments, Billing departments etc...

* Predefined Ticket Repliesare useful if you get asked the same questions repeatedly via support tickets. With a predefined reply, this can be loaded into the reply form when replying to an user ticket and modified as required to answer the user's question.

* Automated Escalationsare powerful if you want to change the status, department and priority of a ticket or add a reply to the ticket automatically after a set time.

* Custom Fieldsallow you to collect additional information from your clients and allows you to setup an unlimited number of customer fields which apply to clients and/or support departments.

INSTALLATION:
Please follow the installation instructions as noted in README.txt

NOTES:
Predefined replies feature only supported on XenForo's default editor (Redactor)

Screenshots:
[Image: 10619-b0d4c9bce8e1e612fb20f8699434970b.jpg][Image: 10620-f96d160e4f3e27ff298f723a03721734.jpg][Image: 10621-9c7b0ef775b6dc3915dd84ba5e536a88.jpg][Image: 10622-c7ae0c16b07bc6452374f1060339cbb4.jpg][Image: 10624-d2c29fb55afe0601f3cbcc0d6915f82d.jpg]



Content has been stripped. Go to the quoted post to view the content.


Enjoy Smile

maybe update the link? because it's down
https://gyazo.com/47120dffb2efabeb455d57d3a0e0f11f

RE: Brivium - Support Ticket System 1.9.0 [Xenforo]

fdigl
the actual smol girl ?
Õ░åµØÑÒü«Þ¿╝õ║║
Level:
3
Reputation:
253
Posts:
3.44K
Likes:
651
Credits:
3.7K
14-04-2018, 10:26 AM
#5
Broken link.
| | |Zenith | Senpai | Username | | |

[Image: unknown.png]
1

Users browsing this thread: 1 Guest(s)