Anyone against AI?

Artificial intelligence is becoming so useful every day that people are starting to implement it in their place at work using air ai customer service . It is convenient and fast, but sometimes a human approach is lacking. Questions that require empathy or non-standard solutions, AI cannot always process as well as a person. However, for simple and frequently repeated requests, it is ideal: saving time and resources. It seems to me that the best option is a combination of AI and human employees, so that clients feel both efficiency and attention.