im in gold

Although I can't give you specifics seeing as I have no game play to review; I'll focus on general principals. At gold I would focus on only a handful of heroes. You said you are a main support and DPS, I would focus on 1 role for now, whichever you prefer (although at gold, playing DPS gives you far more control on the outcome).

You really just have to find a group of people that you can trust to tru st you because thats what it all is.

Teamwork and communication is key in overwatch. So get friends you know that are good and listen. And keep grouping up with them and build your teamwork together. Maybe play some normal with them and then once you feel you got good teamwork. Try ranked to climb.

good luck my friend it is a terrible rank to be in

solo ranked is really hard in gold so it would be best to play with some friends

Yeah get yourself some decent premates. If your friends aren't playing OW you can hire some in the QP

Your mains aren't hard carry champs, you should train Genji, maybe. He is able to carry any game alone